Human-in-the-Loop by Design: Best Practices for Scalable AI Governance in Support
The best AI doesn’t replace humans: it’s trained, guided, and governed by them from day one. This article presents human-in-the-loop (HITL) not as a reactive safety net but as a proactive design principle. HITL ensures that humans are embedded upstream in the AI lifecycle—shaping, supervising, and tuning the system continuously. Scalable AI support systems only … Read more